Alternative Curriculum/ Specialized Instructional Support Program Evaluation and Recommendations

Client
Special Populations Department

Role
UX Strategist, Researcher

Problem
The department was evaluating its offering for alternative students who have cognitive disabilities and require a personalized curriculum and support

Challenge
There was little or outdated research available to understand students’ needs

Actions
We needed to properly understand the current offerings and how it was meeting the needs of families and different schools. I completed the following:

• I wrote the survey and discussion guide with the product team

• I moderated teacher listening sessions

• I created surveys to learn about the landscape

Deliverables
The following assets were created based on surveys and customer listening sessions:

• Personas

• Journey maps of course completion and admin tasks

• Service blueprint of service requests and management process

Results
Once I learned about family and teachers’ needs, I shared results and pitched services to address what was missing

Tools Used
Figma, Microsoft Office 365 Word, Zoom

Request password to view full UX portfolio, lissa.aguilar@gmail.com